Support

Most problems fall into one of the four below. If yours does not, write to us.

One person reads this, so expect a reply within a couple of working days rather than minutes. Include your Windows version and what you were doing when it went wrong.

Installing

Windows says "Windows protected your PC"

Choose More info, then Run anyway. This appears because the installer is not yet code signed, not because anything is wrong with the file. Every release publishes a SHA-256 checksum, so you can verify the download before running it:

Get-FileHash .\SpeakFlow-Setup-x64.exe -Algorithm SHA256

Compare the result with the checksum on the download page. If they differ, delete the file and download it again.

Do I need administrator rights?

No. SpeakFlow installs for your user account only.

Models

A model will not download

Models are large, and the download resumes rather than restarting if it is interrupted. If one keeps failing, check that you have enough disk space, then try again on a steadier connection.

Which model should I use?

Start with the one marked recommended for your machine. Larger models are more accurate and slower; if transcription lags behind speech during live capture, move down a size.

Your account

The sign-in email has not arrived

Check your spam folder first, since that is where it usually is. The code expires after an hour, so request a fresh one rather than reusing an old email. If nothing arrives at all, write to support and we will look at the account directly.

Do I need an account to try it?

No. The 7 day trial needs no account and no card. You sign in only to activate a purchase, and one account unlocks every device you own.

Does the app work offline?

Yes. Transcription, dictation and AI summaries all run on your machine. After activating once, the licence is verified locally, so the app keeps working with no network at all. The only feature that needs the internet is online translation, and there is an offline translation model if you would rather avoid that too.

Billing

Refunds

Within 14 days of purchase, email support and we will refund it. The full terms are in the licence agreement.

Cancelling

A cancelled subscription keeps working until the end of the period you already paid for.

Deleting your account

Email support and we will delete the account and its personal data. What that covers is set out in the privacy policy. Your transcripts are not affected because they never leave your machine.